Oud Purchase Agreement

Thank you for dealing with Awtari.net

Please read the following carefully:

For customized Oud:

  • We agreed with the manufacturer to work on our behalf based on our measurements and high standards to make the Oud for you.
  • We will start on the order once we receive the full amount. If you – as a buyer- decided to cancel the order after we receive the payment, you will get %50 of the amount paid.
  • The buyer will be responsible for any custom duties or any other fees applied by the government.
  • The oud is going to be ready within 3 months from the purchase time. If something came up and was out of our control, we will inform the client and suggest a new delivery time.
  • The buyer should provide the customs with the invoice so they apply the right duties on the product actual price.
  • You – as a buyer- have the right to open the product and check it before you sign the post office receipt. If you find any damages, you have the right to refuse it. We will make another Oud for the client within the pre-agreed period. The client must provide us with the evidence (photo and video of the damaged parts). Also the buyer MUST submit a complaint to the Shipping company within 12 hours - or as per the shipping company's policy- and give Awtari the reference number in order for us to proceed with the compensation process otherwise we will not be able to assist and it will be the customer's responsibility 100%.

For Ready made Oud:

  • You – as a buyer- have the right to open the product and check it before you sign the post office receipt. If you find any damages, you have the right to refuse it. We will make another Oud for the client within the pre-agreed period. The client must provide us with the evidence (photo and video of the damaged parts). Also the buyer MUST submit a complaint to the Shipping company within 12 hours - or as per the shipping company's policy- and give Awtari the reference number in order for us to proceed with the compensation process otherwise we will not be able to assist and it will be the customer's responsibility 100%.
  • Delivery will be from 3-5 days if the product is in our warehouse otherwise we will contact the client and give an estimation delivery time.